Shipping policy
📦 Shipping Policy
Effective Date: 21 Jun 2025
Thank you for shopping with The Indus Story. We are committed to delivering your order accurately, in good condition, and on time.
🛍️ Order Processing
Orders are processed within 1–2 business days (excluding weekends and holidays).
You will receive an email confirmation with tracking information once your order is shipped.
🚚 Shipping Within India
| Shipping Type | Estimated Delivery | Charges |
|---|---|---|
| Standard Shipping | 4–7 business days | ₹49 (Free over ₹499) |
| Express Shipping | 1–3 business days | ₹99 |
Note: Delivery timelines may vary for remote or rural areas.
🌍 International Shipping
Currently, we do not ship internationally. We are working to expand our delivery network outside India in the near future.
📦 Shipping Partners
We partner with trusted logistics providers like Delhivery, Bluedart, India Post, and Shiprocket to ensure smooth delivery.
📦 Packaging & Handling
All tea products are packed in moisture-proof, food-safe, and eco-conscious packaging. Every order is sealed to preserve freshness and hygiene.
❗ Delays & Exceptions
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Courier partner delays
- Public holidays or lockdowns
We will inform you via email/SMS if any such delay happens.
🔄 Failed Delivery / RTO
If delivery fails due to incorrect address, unavailability, or rejection, the product will be returned to us. Reshipping will be done only after confirmation and may attract additional charges.
📩 Contact for Shipping Support
If you have questions about your order delivery:
📧 Email: info@theindusstory.com
📞 Call/WhatsApp: +91-XXXXXXXXXX (10am – 6pm IST)